From The Uplinx-Software Remote Phone Control tool for Cisco Unified Communications allows a phone administrator or service desk operator to remotely control a Cisco IP phone within their enterprise to validate or change its configuration. The tool allows direct phone operations to be executed remotely but with the same level of control as sitting in front of the phone.
Remotely log in an extension mobility profile, check the phone display and call your desk phone to troubleshoot without travelling or engaging end users or site staff. Support staff can now remotely view and control a Cisco IP phone and talk a staff member through some unique features which may be configured on their IP handset or User Device Profile such as: group pickup, conference, or a hunt group. Cisco Extension Mobility: Staff will be able to search for and remotely login and logout of a remote handset with a users Extension Mobility profile. Bulk operations for Cisco Extension Mobility and Background Image deployments to perform Extension Mobility status report, logout and re-login, background image on a group of phones.
Record and replay Phone Key Macros to remotely configure phones. Set background images and ringtones per line or any other phone setting only accessible on the phone. The Remote Phone Control for Cisco IP phones is available as a standalone desktop windows form application and as a web server edition which requires only a web browser on the desktop. Desktop Edition: Winform based application for deployment engineers to troubleshoot and perform batch operations: Bulk EM login/logout, background images, Phone Key Macros for Cisco IP phones and Cisco CUCM, Cisco Unified Communications Manager and Express. It is ideal for new or upgrade Cisco projects to perform batch operations of EM login/logout, distribution of background images, macros (for example, to set ringtones on lines. The web edition is for support and help desk.
Full Specifications General Publisher Publisher web site Release Date June 16, 2014 Date Added June 26, 2014 Version 2.1.5 Category Category Subcategory Operating Systems Operating Systems Windows 98/Me/NT/2000/XP/2003/Vista/Server 2008/7/8 Additional Requirements Cisco CallManager / CUCM Cisco Unified Communications Manager 6 to 10, Cisco IP phones Download Information File Size 29.63MB File Name PhoneControlToolinstaller.exe Popularity Total Downloads 913 Downloads Last Week 2 Pricing License Model Free to try Limitations 3-phone limit, nag window Price $390.
Hi there, I justed wanted to add one note to the great tips from my friend Deji (+5 ) You can also use the DVD method here if you prefer; Upgrading from a Local Source To upgrade the software from local DVD, follow this procedure: Procedure Step 1 If upgrading from 8.5(1) or earlier complete the. Step 2 If you are upgrading software on HP7825H3 or HP7828H3 hardware insert the 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required. Caution If you are upgrading your software on HP7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager.
If you do not back up your system data before starting the software upgrade process your data will be lost if your upgrade fails for some reason. If you chose to revert to the prior version, you will need to install the prior version and restore your data from your DRS backup. Step 3 If you do not have a Cisco-provided upgrade disk, create an upgrade disk by burning the upgrade file that you downloaded onto a DVD as an ISO image.
Cisco Call Manager Configuration Guide
Note Just copying the.iso file to the DVD will not work. Most commercial disk burning applications can create ISO image disks. Step 4 Insert the new DVD into the disc drive on the local server that is to be upgraded. Step 5 Log in to Cisco Unified Communications Operating System Administration. Step 6 Navigate to Software Upgrades Install/Upgrade.
The Software Installation/Upgrade window displays. Step 7 From the Source list, choose DVD. Step 8 Enter a slash (/) in the Directory field.
Step 9 To use the Email Notification feature, enter your Email Destination and SMTP Server in the fields provided. Step 10 To continue the upgrade process, click Next. Step 11 Choose the upgrade version that you want to install and click Next. Step 12 In the next window, monitor the progress of the download. Step 13 If you want to run the upgraded software at the completion of the upgrade process and automatically reboot to the upgraded partition, choose Switch to new version after upgrade. The system restarts and is running the upgraded software. If you are upgrading your software on HP 7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager and you will not be able to choose Switch to new version after upgrade.
Step 14 If you want to install the upgrade and then manually switch to the upgraded partition at a later time, do the following steps, choose Do not switch to new version after upgrade. Step 15 Click Next.
Depending on your configuration, the following text appears: a. For non-HP7825H3/HP7828H3 hardware: A Refresh Upgrade requires that the server be rebooted during the upgrade. Services will be affected during the upgrade operation. Press OK to proceed with the upgrade. For HP7825H3/HP7828H3 hardware: This server model requires a USB storage device in order to proceed with the upgrade. Please insert a USB storage device with at least 16GBytes of capacity.
Note that any existing data on the USB device will be deleted. Note For Unity Connection and Business Edition the USB storage device must be 128 GBytes. The Upgrade Status window displays the Upgrade log.
Step 16 When the installation completes, click Finish (not applicable for Refresh Upgrades). Step 17 To restart the system and activate the upgrade, choose Settings Version; then, click Switch Version.
The system restarts running the upgraded software (not applicable for Refresh Upgrades). The patch/upgrade files are available via this path on CCO.
Virtual Network Computing (VNC) is a remote display system that allows you to view a remote desktop environment. VNC allows you to use one computer to drive actions on a target computer, and to see any actions that occur on the target computer by a local user.
The common method of operation is to install the VNC client on the 'Master' computer and VNC Server on the 'Target' computers. Additionally, VNC provides a Java viewer. This allows you to remotely control the Target computers through a web browser on the Master computer without the need of installing the VNC client software. VNC by default uses ports 5900 to 5906.
Each port represents the corresponding X screen (ports 6000 through 6006, for screens:0 to:6). VNC is platform-independent. A VNC viewer on any operating system can connect to a VNC server on any other operating system. Communication is two-way between the client and the computers, as shown in this illustration. VNC has many similarities to Terminal services.
Servers on which you plan to install, upgrade, or apply patches to Cisco CallManager should already have the operating system (OS) installed before you proceed with the sections in this document. The information in this document is based on these software and hardware versions. Windows 2000 (OS 2002 2.6 ).
VNC version 3.3.7. Cisco CallManager version 4.1 The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command. Refer to the for more information on document conventions. Servers on which you plan to install, upgrade, or apply patches to Cisco CallManager should already have the operating system installed before you proceed with these sections. These instructions apply to OS version 2000 2.4.
Complete these steps in order to download, install, and configure a copy of VNC version 3.3.7 on your server. VNC version 3.3.7 has been tested with Cisco CallManager version 4.1 and OS 2000 2.4. Note: If you have an older version of VNC, you must uninstall the older version before you complete these steps. Also, OS version 2000 2.4 must already be installed on the target server. The installation and documentation files for VNC are located at C: utils VNC for OS version 2000.2.4. This directory contains these folders: C: utils VNC directory Description vnc-3.3.7-documentation VNC documentation files vnc-3.3.7-winsrc VNC tools vnc-3.3.7-x86win32.exe VNC installation files.
Double-click the vnc-3.3.7-x86win32.exe file and click OK. Click Next after the WinVNC Welcome screen displays. Click Yes to accept the software license agreement. Accept the default location or choose a new location to install the application to, and click Next. Accept the default folder name or choose a new folder to install the application to, and click Next. The program installs. From the Setup Complete window, click Finish.
Select Start Programs Real VNC Run VNC Server. A message box indicates that the service has been successfully installed. Select Start Programs Administrative Tools Services in order to start the VNC service. Scroll down and select VNC Server. Right-click and select Start. For new installations, a message displays that indicates you must set the default password for VNC.
Click OK on the message box. From the WinVNC, the Current User Properties dialog box displays.
In the Incoming Connections area, type a password in the Password field. The password can be any password you choose.
This password is used to open a VNC session between servers. Repeat these steps on each Target computer that you want to connect to using VNC. You can use Terminal Services to download and install VNC on the target servers, or have someone local to the target servers perform these steps. Use these instructions in order to use VNC to connect to a Target computer from the Master computer. Two-way communications open between the Master and Target computers so that all actions are seen equally on both servers. Note: You can access a VNC server with the use of a Web browser.
In order to do this, go to the Target computer's address at port 5800. For example, Complete these steps in order to use VNC to install, upgrade, or apply patches to Cisco CallManager on a remote server. Select Start Programs VNC Run VNCviewer on the Master computer. The Connection details dialog displays.
In the VNC server field, type the IP address of the Target computer on which you want to install Cisco CallManager and click OK. The VNC Authentication dialog box displays. In the Session password field, type the password you specified in of the section. The desktop of the remote server whose IP address you specified is displayed. From the Master computer, proceed with the installation, upgrade, or patch of Cisco CallManager on the Target computer.
Installation CDs must be in the drive of the Target computer, available as a download, or on a network that the remote server can access. Repeat this procedure for each Target computer on which you want to install, upgrade, or apply patches for Cisco CallManager.